Refund policy

We have a 3-day return policy, meaning a customer has 3 days after receiving your item to request a return. (Including weekends)

To be eligible for a return, your item must be in the same condition that you received it, unused, its original packaging - matching our photos while being packed. The customer must also upload a receipt showing the drop off confirmation. If the returned item does not match at least 95% of the original, we will deduct a 15% - 50% re-stocking fee from the total order amount, depending on the amount differentiated from the two. 

To start a return, you can contact us at contact@joopcollectibles.com. 

While not all returns are guaranteed, if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Return requests that are not accepted (manufacture defects, damaged from customer-error, minor packaging complaints due to normal carrier handling) will be absolute and denied.

You can always contact us for any return question at info@joopcollectibles.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, already partially refunded orders, or discount codes.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 2 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.