Shipping policy
Shipping Policy – JoopCollectibles.com
Order Processing
All orders are carefully inspected, packaged, and shipped from our facility within 1–3 business days after payment is received.
For high-value or limited-edition collectibles, we take extra time to ensure the item is properly protected before shipment.
You’ll receive a tracking number via email once your order has been processed and shipped.
Packaging & Handling
Every collectible is handled with care.
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Items are securely wrapped in protective materials and double-boxed when necessary to prevent damage during transit.
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Original boxes and manufacturer packaging are treated as part of the collectible and are handled with gloves when applicable.
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We use tamper-resistant tape and insured shipping methods for premium items.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected service.
We use USPS, UPS, or FedEx, depending on the most reliable option for your area.
Estimated transit times:
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Standard Shipping: 3–7 business days (U.S.)
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Expedited Shipping: 2–3 business days (if available)
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Local Pickup: Available by appointment in Southern California (contact us for details)
Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
International Shipping
We ship worldwide where available.
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Customs & Duties: Buyers are responsible for any import taxes, duties, or brokerage fees imposed by their country.
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Handling Time for International Orders: Please allow an additional 1–2 business days for export documentation and packaging verification.
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Delicate Items Notice: Due to the fragile nature of scale models, some items may not be eligible for international shipment. If this applies to your order, we’ll contact you directly before processing.
Lost or Damaged Shipments
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the item, packaging, and shipping label.
We’ll assist in filing a claim and may offer a replacement or refund depending on availability and insurance coverage.
For lost packages, we will work with the carrier to resolve the issue and update you throughout the process.
Preorders & Backorders
Preordered or backordered items will ship once available.
Estimated release dates are provided by the manufacturer and may change.
If your order includes both in-stock and preorder items, they may ship separately to avoid delays.
Address Accuracy
Please verify your shipping address before placing your order.
JoopCollectibles.com is not responsible for packages shipped to incorrect or incomplete addresses provided at checkout.
Contact Us
If you have questions about shipping, order status, or packaging requests, please reach out to:
📧 support@joopcollectibles.com
We typically respond within 1–2 business days.